How can we help?

Thanks for visiting our help page to learn about hair extensions, wigs, eye-lashes, shipping, refunds and hair maintenance. Or in short, how can we help you?

How long does shipping take to complete?

Please visit

I live in DFW, so is it possible for me to come and pick up my order?

We are sorry but no such services are offered at the moment.

How long will the hair last?

With proper care and maintenance, hair will last:

Original hair types – minimum 2 years

South Asian collections, Cambodian collections, Indian collections, Russian hair – minimum 2-3 years

What is the difference between original hair types and raw hair?

Original hair types are 100% human hair and hot steam is used to create the texture. Bundles may be identical for original hair types. There are no custom orders accepted for these hair types. Raw hair collections are 100% human hair and they have natural wave patterns. Ponytails are picked and custom sewn to the order. There are no two identical hair bundles. Throughout the hair bundle, there are little to no short hairs. No chemicals are used for these hair types, so no “corn chip smell” exists.

My order status shows “unfulfilled”. What does this mean?

This status will only be updated once you receive your tracking information.

How can I make any changes to my order?

You can only make changes to your order within the first 24 hours of placing it. After this time frame, we do not allow any changes in orders. Custom orders cannot be cancelled once they are placed.

How many ounces are there in each hair bundle?

Ounces vary depending on the hair type, as follows:

  • Original Hair Types Collection – 3.5oz
  • Raw Indian Hair – 3.5oz – 4oz
  • South Asian Hair – 4oz – 6oz
What means Southeast Asian human hair?

Countries located in Southeast Asia are a source of 100% natural human hair. Southeast Asian human hair is privately sourced from villages from this region. Southeast Asian hair collection extensions are sought-after in the hair industry, thanks to their qualities, which include durability, flexibility and texture.

Can Curly Hair be straightened?

Yes, Curly Hair can be straightened, by continually applying heat to it.

How many hair bundles do you recommend using?
  • 2 bundles – 12”-16” for partial sew-in with hair left out
  • 2-3 bundles – 18”-24”
  • 3-5 bundles – 24”-30”
  • 5-8 bundles – 32”-40”
What means hand-tied hair?

Hand-tied hair is a method through which hair is bound together through hand sewing. It has the advantage of being thinner as compared to machine-weft hair.

Should I cut my wefts?

We recommend not cutting the wefts on your extensions. Instead, you should find a hairstylist who uses the fold over method and who is capable of installing hair without cutting the weft into more pieces.

How often should hair be washed?

For straight and wavy patterns, you should wash your hair every 1.5-2 weeks. For curly patterns, you should wash your hair once a week. For more information on this question, please see our page, called Maintaining Your raw Hair:

Can I custom color my extensions?

Yes, you can color any raw human hair that has not been processed.

What does co-washing mean?

Co-washing is also known as conditioner washing and it refers to a method of cleaning the hair without the use of a shampoo. Washing the hair with conditioner, rather than shampoo, is good for curly hair. A moisturizing conditioner is typically used for co-washing.

What is the difference between Silk Base and Lace Closure?

Silk base closure is more similar to natural scalp, as it is constructed on a flesh color silk and the knots do not need bleaching.

Lace closure is constructed on a lace base.

What means 13x4 lace frontal?

A lace frontal is similar to a lace closure and it is the finishing that is added to any hair installation. Lace frontal stretch from an ear to the other and it measures 13”x4”. This gives the natural look to the hairline.

What is a Lace Front Wig?

A lace front wig is manufactured using a thin lace that extends across the hairline, from ear to ear. It is similar to regular wigs. When received, the unit’s lace is really long in the front and the lace needs to be cut along the front of the unit to create a new hairline. You shouldn’t cut all of the lace, as you need to apply adhesive to it for your new hairline.

Once you apply the lace front wig, you will benefit of a full hair wig, with the difference that the front of this hair wig will not look like a wig, but it will look as if it grows directly from your scalp.

What is a Full Lace Wig?

A full lace wig is manufactured with a cap that has a thin lace sewn on top of it. Individual hairs are sewn into the thin lace. This type of wig has lace all around the unit and you need to cut a hairline around your head. Once you finish doing this, you can wear your hair in any style you desire.

Once applied, you will have a full hair wig, with the front, back and sides that will look as if they grew from your scalp.

What is the difference between lace front wigs and full lace wigs?

A lace front wig does not have lace around its back, so cannot be worn in a high ponytail while full lace wig has lace all around and it can be worn in any style with more natural looks.